Contact Us
We'd Love to Hear From You
At Lanrunsai, we're passionate about bringing the beauty of wildlife, woodland animals, and sea life into your home through our carefully selected plush toys and collectibles. Whether you have questions about an order, need product information, or would like assistance choosing the perfect animal companion, our customer support team is here to help.
We value every customer and are committed to providing friendly, professional, and reliable service.
Customer Support
Email Support
For all inquiries, please get in touch with us at:
Email: lanrunsai@hotmail.com
To help us assist you as quickly as possible, please include your order number and a detailed description of your question or concern.
Phone Support
Phone: +1 515 491 5082
If you would like to speak with us directly, feel free to call during our business hours. If we are unavailable, please leave a voicemail with your name, contact information, and the reason for your call. We will get back to you as soon as possible.
Business Address
Lanrunsai
5416 Cody Drive
West Des Moines, Iowa
United States
Customer Service Hours
Office Hours
Monday – Friday
9:00 AM – 6:00 PM (Central Time, USA)
Saturday, Sunday & Public Holidays
Closed
Response Time
We understand the importance of timely communication and strive to respond promptly.
- Email inquiries: Within 24 business hours
- Order-related questions: Within 12–24 business hours
- Product inquiries: Within 24 business hours
Please note that inquiries submitted on weekends or public holidays will be processed on the next business day. During peak seasons, promotional events, or holidays, response times may be slightly longer. We appreciate your patience and understanding.
Order Assistance
Our customer support team is happy to assist with:
- Order status and tracking information
- Shipping and delivery updates
- Product availability questions
- Returns and exchanges
- Damaged, defective, or incorrect items
- Payment and billing inquiries
We are dedicated to making your shopping experience smooth, secure, and enjoyable.
About Lanrunsai
Lanrunsai specializes in wildlife, woodland animal, and sea life plush toys and collectibles for animal lovers of all ages. From charming forest creatures to fascinating ocean animals and realistic wildlife companions, our collections are designed to inspire imagination, comfort, and a love for nature.
We are committed to providing quality products, secure online shopping, and dependable customer service to customers worldwide.
Thank you for choosing Lanrunsai. We look forward to serving you and helping you discover your next favorite animal friend.