Shipping Policy

Order Processing Time

At Lanrunsai, every order is carefully reviewed and prepared before shipment to ensure that your items arrive safely and in excellent condition.

Once your payment has been successfully processed, orders are typically prepared and dispatched within 1–3 business days. During this period, our team verifies order details, performs quality inspections when necessary, and prepares products for shipment.

Please note that business days do not include weekends or public holidays.

During peak shopping seasons, major holidays, promotional campaigns, or periods of unusually high demand, order processing times may be slightly extended. We appreciate your patience and understanding during these busy periods.

After your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your package throughout its journey.

Shipping Time

We work with reliable shipping partners to deliver our products to customers worldwide as efficiently as possible.

Estimated delivery times begin after the order has been processed and shipped.

United States

7–15 Business Days

Canada

8–18 Business Days

Europe

8–20 Business Days

Australia & New Zealand

8–20 Business Days

Other International Destinations

10–25 Business Days

Please remember that these delivery estimates are provided for reference only. Actual delivery times may vary due to local postal services, customs clearance procedures, weather conditions, transportation disruptions, or other factors beyond our control.

While most orders arrive within the estimated timeframe, delays occasionally occur and do not necessarily indicate that a package has been lost.

Shipping Costs

Shipping costs are automatically calculated at checkout based on several factors, including the destination country, package weight, package dimensions, and the selected shipping method.

The final shipping charge will always be displayed before payment is completed, allowing customers to review all applicable costs before placing an order.

From time to time, Lanrunsai may offer special promotions, including free shipping offers on eligible orders. Any active shipping promotions will be clearly displayed on our website and applied in accordance with the stated terms and conditions.

Order Tracking

We understand how important it is to know where your package is throughout the delivery process.

Once your order leaves our warehouse, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.

Please allow several business days for tracking updates to appear within the carrier's system. In some cases, packages may already be moving through the shipping network before the first tracking scan becomes visible.

If you have difficulty locating your tracking information or believe your package has stopped moving for an extended period, please get in touch with our customer support team, and we will be happy to assist.

International Shipping

Lanrunsai proudly serves customers worldwide and continues to expand our international shipping capabilities.

Please be aware that international shipments may be subject to customs inspections, import taxes, duties, value-added taxes (VAT), brokerage fees, or other charges imposed by the destination country.

Local authorities set these fees and are not included in the purchase price or in the shipping charges collected by Lanrunsai.

Customers are solely responsible for any customs-related fees associated with their order.

Because customs regulations vary by country, we recommend contacting your local customs office if you have questions regarding potential import charges.

Incorrect Shipping Information

To ensure successful delivery, customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your shipping address before submitting your order.

If an incorrect address, missing apartment number, invalid postal code, or other inaccurate information is provided, delivery delays or failed delivery attempts may occur.

If an order is returned to us due to incorrect customer-provided address information, additional shipping charges may apply before the order can be resent.

Lanrunsai cannot be held responsible for packages lost or undeliverable due to inaccurate information supplied during checkout.

Lost, Delayed, or Damaged Packages

Although we work closely with trusted shipping carriers, occasional shipping issues may arise during transit.

Delayed Deliveries

Unexpected delays may occur due to:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Carrier operational delays
  • Peak holiday shipping volumes

If your package is delayed beyond the estimated delivery window, please get in touch with us so we can investigate the issue.

Lost Packages

If tracking information indicates unusual activity or your package appears to be lost, please contact our support team.

We will coordinate with the shipping carrier to initiate an investigation and determine the appropriate next steps.

Damaged Packages

If your package arrives damaged, please get in touch with us within 7 days of delivery.

To help us resolve the issue efficiently, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Clear photographs of the shipping packaging
  • A brief description of the issue

Our team will review the information and work toward a fair and satisfactory resolution.

Multiple Package Shipments

Depending on inventory availability, warehouse location, product size, or packaging requirements, orders containing multiple items may be shipped separately.

In these situations, customers may receive multiple tracking numbers, and packages may arrive on different dates.

Separate shipments help us deliver products more efficiently and reduce unnecessary delays.

If only part of your order has arrived, please check your shipping confirmation emails to see if any additional packages are still in transit.

Delivery Responsibility

Once a shipment has been successfully delivered to the address provided and marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If a package is marked as delivered but cannot be located, customers should first:

  • Check around the delivery location
  • Contact family members or neighbors
  • Verify delivery details with the shipping carrier

While we cannot guarantee recovery of delivered packages, our support team will do our best to assist customers in communicating with the carrier whenever possible.

Shipping Restrictions

Certain regions, countries, military addresses, P.O. Boxes, or remote locations may have shipping limitations based on carrier availability or local regulations.

Lanrunsai reserves the right to decline or cancel orders that cannot be shipped safely, legally, or reliably.

If shipping restrictions affect your order, our customer service team will contact you as soon as possible to discuss available options.