Return Policy

At Lanrunsai, customer satisfaction is important to us. We take pride in offering high-quality plush toys and collectibles featuring wildlife, woodland animals, and sea life. If you are not completely satisfied with your purchase, we are here to help.

Please review our Return Policy carefully before submitting a return request.

Return Eligibility

We accept returns for eligible items within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be free from signs of wear, damage, washing, or alteration.
  • The item must be returned in its original packaging whenever possible.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Returns that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To initiate a return, please get in touch with our customer support team before sending any item back.

Please include the following information:

  • Order number
  • Customer name
  • Email address used for the order
  • Reason for the return
  • Photos of the item if it is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior authorization may be delayed or not accepted.

Change of Mind Returns

We understand that sometimes a customer may change their mind after receiving an order.

If you wish to return an item for reasons such as:

  • No longer wanted
  • Ordered by mistake
  • Purchased the wrong item
  • Personal preference

The item must meet all return eligibility requirements listed above.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment. However, if you receive a damaged, defective, or incorrect item, please get in touch with us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photographs of the item
  • Clear photographs of the packaging
  • A description of the issue

After reviewing the information, we may offer one of the following solutions:

  • Replacement item
  • Partial refund
  • Full refund
  • Store credit

The appropriate resolution will depend on the nature of the issue.

Non-Returnable Items

For hygiene, safety, customization, or operational reasons, certain items may not be eligible for return.

These may include:

  • Personalized or customized products
  • Clearance or final-sale items
  • Gift cards
  • Items showing signs of use or damage caused after delivery
  • Products returned without authorization

If you are unsure whether your item qualifies for return, please get in touch with us before submitting a request.

Return Shipping Costs

For approved returns due to customer preference or change of mind, customers are responsible for return shipping expenses.

For approved returns resulting from:

  • Shipping errors by Lanrunsai
  • Incorrect items received
  • Verified manufacturing defects
  • Products damaged during transit

Lanrunsai may cover reasonable return shipping costs or provide an alternative solution at our discretion.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking information.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used for the purchase.

Please note:

  • Refund processing time typically takes 5–10 business days.
  • Processing times may vary depending on your bank, credit card provider, or payment platform.
  • Original shipping fees are generally non-refundable unless the return is due to our error.

If you have not received your refund within the expected timeframe, please get in touch with your financial institution before contacting us.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, we recommend:

  • Requesting a return for the original item.
  • Placing a new order for the desired product.

This process allows us to provide faster service and ensure product availability.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you wish to cancel your order, please get in touch with us as soon as possible.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In such cases, customers may submit a return request after delivery if the item qualifies under this policy.

Refused Deliveries

If a customer refuses delivery of a package without prior authorization, any resulting shipping, return, customs, or carrier fees may be deducted from the refund amount.

Refunds for refused shipments will be processed only after the package has been successfully returned and inspected.

International Returns

Customers returning products from outside the United States are responsible for complying with local shipping regulations and customs requirements.

Any customs duties, taxes, or fees associated with returning a product are the customer's responsibility, unless required by law.

International return processing times may be longer due to shipping and customs procedures.

Contact Us

If you have any questions about returns, refunds, shipping, or your order, please feel free to contact us:

Email: lanrunsai@hotmail.com
Phone: +1 515 491 5082
Address: 5416 Cody Drive, West Des Moines, Iowa, United States